COMPLAINTS POLICY

- Introduction: This document sets out our complaints policy. If you are a User of Sheer, this Complaints Policy forms part of your agreement with us.

- Who we are and how to contact us: Sheer is operated by GTflix sro.

- Who can use this Complaints Policy: Whether or not you are a User of Sheer, you can use this Complaints Policy to alert us to any complaint which you have relating to Sheer.

- How to make a complaint: If you have a complaint about Sheer, (including any complaint about Content appearing on Sheer, or the conduct of a User), please submit your complaint by completing our online form. You are required to complete all mandatory fields, provide a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.

- How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual Content:

- we will take such steps as we consider to be appropriate resolve your complaint within 7 days;

- if we require further information or documents from you, we will contact you to let you know;

- we will in good faith investigate your complaint and take the following action;

- if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content.

- we are not obligated to inform you of the outcome of your complaint.

- Unjustified or abusive complaints: If you are a User of Sheer, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.